PERSONAL DATA THAT WE COLLECT FROM YOU
When you contact us, you may be asked to provide certain information about you and, where relevant, your business, including your name and trading name and your contact details. We may also collect other information about you from e-mails or letters you send to us, or request that you provide us with other information that is relevant to the nature of your enquiry or instructions, such as your date of birth, copies of identification and proof of address documents and the structure and ownership of your business.
For clients to whom we send payments, the data that we hold will include bank account details and for clients for whom we complete applications for grants or payments, for example to the Rural Payments Agency, it will include any numbers or other references by which the RPA or other agencies identify the clients and any log-in details where we access websites on our clients’ behalf. We also hold any personal data that we are required by law to obtain, for example under the Money Laundering Regulations.
USE OF YOUR PERSONAL DATA
Your information will enable us to provide you with the services or information you have requested. It will enable us to contact you as necessary. We may also use and analyse the information we collect so that we can administer, support, improve and develop our procedures.
None of our processes or procedures involve automated decision making and we do not therefore process personal data for that purpose.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us will be held on our paper files and on our computers in the UK and may be accessed by or given to our staff and third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties may process information, fulfil and deliver orders and provide support services on our behalf.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will take all reasonable steps to ensure that your information is used by third parties only in accordance with this policy.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for as long as we consider it to be reasonably necessary for the purposes of our activities or for as long as we are required to do so by law.
ACCESSING AND UPDATING YOUR INFORMATION
You are entitled to see the information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.
ERASURE AND RESTRICTION
In addition to your right to request us to rectify any inaccuracies or errors in the personal data that we hold for you, you have a right to request erasure of all or part of the data that we hold and/or to restrict or to object to the purposes for which we process your personal data. If you wish to make such a request, you should do so via the contact given below.
RIGHT TO LODGE A COMPLAINT
You have a right to lodge a complaint with the Information Commissioner’s Office (ICO) or to another supervisory authority if you have any concerns about the way in which we hold or process your personal data or if you believe we are not complying with our regulatory and statutory obligations. The ways of contacting the ICO are given on its website at the following link https://ico.org.uk/global/contact-us/ Our ICO licence number is ZA093341.
STATUS OF THIS DOCUMENT
This is a formal document prepared for regulatory purposes. It may be published on our website and must be provided to all clients on request. It should be read alongside and in conjunction with all our other published regulatory documents.
All comments, queries and requests relating to our use of your information should be sent by e-mail to firstname.lastname@example.org or by writing to Mark Sanders, Acorn Rural Property (Consultants) LLP, 1b Oaklands Court, Tiverton Way, Tiverton Business Park, Tiverton, Devon, EX16 6TG.